I had my doubts going into this process and someone put me in touch with O’Neia. She came in with confidence and excitement about the pursuit of homeownership. She knew her way around the system that put me at ease. She told me everything to expect and things not to worry about. I felt as though I had someone on my side. She called me back every time my anxiety level went up and brought me back to center. I can’t always pronounce her name but I will always remember her heart.